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Quality Policy

HOTELES POSEIDON, as an organization focused on the provision of lodging and catering services, has the full customer's satisfaction as its main mission. Therefore, we take into consideration their needs and requirements to obtain a continuous improvement in our services and activities, in terms of profitability and competitiveness, optimizing the management of our resources. As basic pillars for the maintenance of our philosophy, HOTELES POSEIDON sets as corporate values:

Value for money:

Satisfying the expectations of our clients, based on Quality Management Systems, which allows us to offer a good balance between quality and price.

Personalized service:

Give a personalized service to our clients taking care at all times showing kindness and cordiality.

Continuous improvement:

Develop a spirit of continuous improvement of our work, promoting the professional recycling.

Family business:

Use the family environment that characterizes our company to consolidate our interests.

Work, Simplicity and Ethics:

Encourage and transmit a favorable work environment and professional ethics under the commitment to increase the level of training of all our employees.

Social responsibility:

Promote equal opportunities, development and participation of all staff, ensuring the transparency of our management, respecting the accessibility of people with disabilities and ensuring the safety and health of our employees.

Environmental Management Policy:

Understanding that a clean and healthy environment is the basis of the tourist services and it is essential for future growth, especially sensitive to the deterioration that is occurring, we bothe, both the management and our employees, assume the commitment to conservation of resources and bet on the sustainable development of our activities in accordance with the following principles of action in matters of environmental management:

Identify environmental aspects, improve them continuously and prevent pollution.
Consider the environmental concern in the design, planning, construction and development of services.
Comply with the applicable legislation, environmental regulations and other requirements.
Control and reduce the use of harmful products for the Environment.

Accessibility Policy:

Commitment to the special needs of clients with disabilities, providing the necessary resources to achieve a high degree of accessibility to our facilities and compliance with DALCO requirements.
Commitment to full integration of all customers regardless of their capabilities.
Provision of the necessary means that lead to the reduction of failures and prevention of their appearance.

In this way, the goal we pursue as a company will have a multiplying effect on the homes of each of the members of the team and customers, so that not only the activities of our establishments will be more respectful with the Environment but so will the activities on the part of the inhabitants of the hotels.

For the application of the principles established in this policy, action plans, objectives and documented environmental management goals will be developed in order to allow us to continuously improve the level of our behavior. The evaluation of the effectiveness of these plans and their implementation will be based on the performance of periodic environmental audits and the review by the Management of the results. This Policy will be reviewed periodically in order to adapt it to the needs and circumstances at all times, being communicated to all the people that make up this company and facilitating its accessibility both for them and for our customers in general.